I have ordered the wrong item, wrong size, or simply changed my mind
We will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item.
Ship your package back to us at the following address:
Merchandise Mania Returns
Order number: [include your order number here]6 Elstree WayBorehamwoodHertfordshireWD6 1RNUnited KingdomMore All FAQs
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- For how long will my device get security updates?
- How do I delete my app account?
- What are the advantages and disadvantages of the different types of heat pumps?
- How do I reset my EasyControl password? edited
- How do I log out and create a personalised Bosch ID account?
- I'm moving house and want to take my EasyControl with me. Can I install it in a new property?
- The thermostat updates automatically. Can I turn this off?
- We’ve had a power cut. Does that affect EasyControl?
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