I have received the wrong product, or it arrived defective or damaged
No problem. Just contact us within 30 days of the item's original shipping date to arrange for the return of your purchase. We will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable.
More All FAQs
- TEST1
- This is a test FAQ
- For how long will my device get security updates?
- How do I delete my app account?
- What are the advantages and disadvantages of the different types of heat pumps?
- How do I reset my EasyControl password? edited
- How do I log out and create a personalised Bosch ID account?
- I'm moving house and want to take my EasyControl with me. Can I install it in a new property?
- The thermostat updates automatically. Can I turn this off?
- We’ve had a power cut. Does that affect EasyControl?
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